Office Tracker Scheduling Software

   

Online Support
Find instant answers or register to submit a support question and get free e-mail help.
Click Here>>


Office Tracker Support Options

Submit a Support Ticket and Access Knowledgebase
Click the link above to Submit a Support Ticket for e-mail assistance.
Use the Knowledgebase to find
answers to many common support questions.

User Guides - available in your Server Admin panel, and under the ? Help button on the clients. These are also available on our Support Center.

Support Plans (below on same page)
Office Tracker offers several Support Plans in addition to the 7-day Standard Support that comes with new licenses. Our Extended Packages (available for purchase) include: Per-Incident Support, 90-Days Support, 180-Days Support, and One-Year Support. Click here to see descriptions and pricing.

Frequently Asked Questions and Answers

Reaching Technical Support by Phone
You will need to have a Support Plan in place, or be within your free 7-day new purchase window to contact our support representatives by phone. When You Contact Support, Please Have the Following Information Ready:

-Your name, the name of your organization and your zip code
-Operating Systems you use, such as: Windows NT, XP, Windows 8, Vista, Linux
-Version of Office Tracker you are using , example: Version 11.2.6
Locate this by looking at the "Admin" page on the Server or with the client or single-user version look under the Windows menu for "About Office Tracker"
-A brief description of your problem

Customer Support Phone: 1-512-469-2967

 

Support Packages and Pricing

Note: All Support Plan terms and pricing are subject to change without notice. Be sure to contact Milum if you have questions.

Online Order Form for Support Packages

*All Support Package phone calls may be limited to 20 mins and 4 per month at Milum's discretion. Send e-mail customer support questions to: support@officetracker.com. Support Packages pricing and terms subject to change without notice.

7-Day Standard Package (comes with initial product purchases, not upgrades)
7-days of e-mail and limited* phone support at no additional charge (except for long distance charges). Customer Support representatives are usually available by calling: 512-469-2967 Monday through Friday between 9:00 AM to 5:00 PM CST excluding
holidays. The 7 day period begins at the time of purchase.

Basic Support Plan - $495/ 90 days
This plan is the minimum "get you started" continued support plan. Up to four support telephone calls per month. Up to 4 online questions answered usually within 0-4 hours during work days. One contact name per support plan. If contact changes there will be a transfer fee of $50.

Standard Support Plan- $695/6 months
Up to four support telephone calls per month. Up to 4 online questions answered usually within 0-4 hours during work days. One contact name per support plan. If contact changes there will be a transfer fee of $50.

Standard Plus Support Plan- $895/ 1 year
Up to four support telephone calls per month. Up to 4 online questions answered usually within 0-4 hours during work days. One contact name per support plan. If contact changes there will be a transfer fee of $50.

Per Incident Phone Support $125
The following per incident services are offered on a per product, per contact name basis with a limit of 1 hour per incident.

  • This plan is only available for phone support and the cost is $125.00 per incident up to a maximum of 1 hour, charged to your American Express, Visa or Mastercard.
  • Each support incident is equal to a single issue or problem that cannot reasonably be broken down into subordinate parts

 

NOTE: We make our best effort to keep information up to date, however, all information on this page is subject to change without notice. If in doubt, you are encouraged to get the most updated information by contacting Milum at 800-257-2120 or at 512-469-2966

© 1992-2014 Copyright Milum Corporation. All rights reserved. Milum, Office Tracker, and point.click.schedule. are trademarks belonging to Milum Corporation. All other trademarks mentioned belong to their respective owners. Phone: 512-469-2966. Privacy Policy