Office Tracker Support
Free Online Support
Have a question about how to use Office Tracker? Visit our support page to find an answer or ask a question:
Free Support Click Here
Reaching Technical Support by Phone
If you have purchased a Telephone Support Plan or you are within the 7-day new user license window, you can contact our support representatives by phone. When You Contact Support, Please Have the Following Information Ready:
-Your name, the name of your organization and your zip code
-Operating Systems you use, such as: Windows 8, Windows 10, Vista, Linux
-Version of Office Tracker you are using , example: Version 11.2.6
Locate this by looking at the "Admin" page on the Server or with the client or single-user version look under the Windows menu for "About Office Tracker"
-A brief description of your problem
Customer Support Phone: 1-512-469-2967
Note: All Support Plan terms and pricing are subject to change without notice. Be sure to contact Milum if you have questions. All Support Package phone calls may be limited to 20 mins and 4 per month at Milum's discretion.
7-Day Standard Package (comes with initial product purchases) e-mail and limited* phone support at no additional charge (except for long distance charges). Customer Support representatives are usually available by calling: 512-469-2967 Monday through Friday between 9:00 AM to 5:00 PM CST excluding holidays. The 7 day period begins at the time of purchase.
Standard Support Plan- $695/6 months
Standard Plus Support Plan- $895/ 1 year
Per Incident Phone Support $125
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