Online Support
Try our online support forums if you do not have a Phone Support Plan in place:
Support Forums

Support number for phone support customers:
512-469-2967

"I felt it necessary to let you know how satisfying it has been working with the members of your staff. I run my business with customer satisfaction as my number one goal and it's nice when I encounter other companies who share my philosophy. It is clear that it goes beyond the initial sale. Thank you, and your staff, for a job well done."

-Jeff Krall, President, American Roof Preservers, Inc.


Office Tracker Support Options
We're glad you're using Office Tracker Scheduler and want to provide you with the most effective, flexible support options possible. If you refer to your user guides, the online forums and the Frequently Asked Questions linked on this page you are likely to find answers to many common support questions. Online help is available on the Office Tracker software.

Support Forums- Click Here
This is a great place to start and the free option if you do not have a Phone Support Plan in place. Visit here first for fast answers to many of your common support questions. Share ideas, questions and tips with other Office Tracker users (must register).

Support Plans (below on same page)
Milum offers several Support Packages in addition to our 30-day Standard Support (comes with purchase). Our Extended Packages (available for purchase) include: Per-Incident Support, 90-Days Support, 180-Days Support, and One-Year Support. Click here to see descriptions and pricing.

Frequently Asked Questions and Answers

Reaching Technical Support by Phone
You will need to have a Support Plan in place, or be within your free 30-Day purchase window to contact our support representatives by phone.

When You Call Support, Please Have the Following Information Ready:
-Your name, the name of your organization and your zip code
-Platform are using (Windows 98, Windows NT,XP, etc.)
-Version of Office Tracker you are using (3.7.3, etc. Locate this by looking at the "Admin" page on the server or with the client or single-user version look under the Windows menu for "About Office Tracker")
-Brief description of your problem

Customer Support Phone Line: 512-469-2967

Office Tracker version 8 and later are tested for use with Windows Vista and will the only series updated to reflect necessary Vista changes. We recommend an upgrade to all existing users of versions prior to version 8, if they intend to run Vista on any of their computers.

 

Support Packages and Pricing

Note: All Support Plan terms and pricing are subject to change without notice. Be sure to contact Milum if you have questions.

*All Support Package phone calls may be limited to 20 mins and 4 per month at Milum's discretion. Send e-mail customer support questions to: support@officetracker.com. Support Packages pricing and terms subject to change without notice.

30-Day Standard Package (comes with initial product purchases, not upgrades)
30-days of e-mail and limited* phone support at no additional charge (except for long distance charges). Customer Support representatives are usually available by calling: 512-469-2967 Monday through Friday between 9:00 AM to 5:00 PM CST excluding holidays. The 30 day period begins at the time of purchase.

Basic Support Plan - $295/ 90 days
This plan is the minimum "get you started" continued support plan. Up to four support telephone calls per month. Up to 4 online questions answered usually within 0-4 hours during work days. One contact name per support plan. If contact changes there will be a transfer fee of $50.

Standard Support Plan- $395/6 months
Up to four support telephone calls per month. Up to 4 online questions answered usually within 0-4 hours during work days. One contact name per support plan. If contact changes there will be a transfer fee of $50.

Standard Plus Support Plan- $695/ 1 year
Up to four support telephone calls per month. Up to 4 online questions answered usually within 0-4 hours during work days. One contact name per support plan. If contact changes there will be a transfer fee of $50.
Premium Support Plan - $895/ 1 year
Up to ten phone calls per month on a priority basis. Up to 10 online questions answered on a priority basis, usually within 0-4 hours during work days. Two contact names per support plan. If contact changes there will be a transfer fee of $50.

Per Incident Phone Support $125
The following per incident services are offered on a per product, per contact name basis with a limit of 1 hour per incident.

  • This plan is only available for phone support and the cost is $125.00 per incident up to a maximum of 1 hour, charged to your American Express, Visa or Mastercard.
  • Each support incident is equal to a single issue or problem that cannot reasonably be broken down into subordinate parts

 

NOTE: We make our best effort to keep information up to date, however, all information on this page is subject to change without notice. If in doubt, you are encouraged to get the most updated information by contacting Milum at 800-257-2120 or at 512-469-2966

© 1992-2008 Copyright Milum Corporation. All rights reserved. Milum, Office Tracker and point.click.schedule. are trademarks belonging to Milum Corporation. All other trademarks mentioned belong to their respective owners.
Phone: 512-469-2966