Office Tracker Support

Free Online Support

Have a question about how to use Office Tracker? Visit our support page to find an answer or ask a question:
Free Support Click Here


Reaching Technical Support by Phone
If you have purchased a Telephone Support Plan or you are within the 7-day new user license window, you can contact our support representatives by phone. When You Contact Support, Please Have the Following Information Ready:

-Your name, the name of your organization and your zip code
-Operating Systems you use, such as: Windows 8, Windows 10, Vista, Linux
-Version of Office Tracker you are using , example: Version 11.2.6
Locate this by looking at the "Admin" page on the Server or with the client or single-user version look under the Windows menu for "About Office Tracker"
-A brief description of your problem

Customer Support Phone: 1-512-469-2967

Support Packages and Pricing


Note: All Support Plan terms and pricing are subject to change without notice. Be sure to contact Milum if you have questions. All Support Package phone calls may be limited to 20 mins and 4 per month at Milum's discretion.

7-Day Standard Package (comes with initial product purchases) e-mail and limited* phone support at no additional charge (except for long distance charges). Customer Support representatives are usually available by calling: 512-469-2967 Monday through Friday between 9:00 AM to 5:00 PM CST excluding holidays. The 7 day period begins at the time of purchase.

Standard Support Plan- $695/6 months
Up to four support telephone calls per month. Up to 4 online questions answered usually within 0-4 hours during work days. One contact name per support plan. If contact changes there will be a transfer fee of $50.

Standard Plus Support Plan- $895/ 1 year
Up to four support telephone calls per month. Up to 4 online questions answered usually within 0-4 hours during work days. One contact name per support plan. If contact changes there will be a transfer fee of $50.

Per Incident Phone Support $125
The following per incident services are offered on a per product, per contact name basis with a limit of 1 hour per incident.

  • This plan is only available for phone support and the cost is $125.00 per incident up to a maximum of 1 hour, charged to your credit card.
  • Each support incident is equal to a single issue or problem that cannot reasonably be broken down into subordinate parts


General Feedback

Your opinions are very important to us. It helps us keep motivated and points us to ways we can improve our business. If you have any comments or suggestions for us, please share them:

Comments/Feedbacks: info@officetracker.com

Legal notices/privacy policy regarding comments and feedback

 

Office Tracker has brought our office into this century and has not only improved our operations, but streamlined them.
J. Hales ― OCI Technologies