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Office Tracker Success Story
Tomball Regional Medical Center Replaces Dry Erase Board with Office Tracker Scheduling
Tomball Regional Medical Center is a 350 bed Acute Care Hospital located in Tomball Texas.
Before Office Tracker scheduling for the Imaging and Rehab staff was done on a dry erase marker board or printed paper schedules out and posted them on a wall. The schedules were not remotely accessible so users had to physically come to view them throughout the day, it was also difficult to change, so mistakes were more likely to occur. With dry erase boards a great deal of information had to be written over again just to move a single time slot which was clumsy and time consuming. In addition the big board was not visually pleasing and did not fully represent the workload for the day.
Phil Regas, Director of CV Imaging/Cardia Rehab had used the Office Tracker software at two other facilities. The decision to implement it at the Tomball Regional Medical Center was made in cooperation with a small group. The Departmental Director championed it and the staff liked it immediately.
Office Tracker provides immediate access to the schedules for all involved staff members, it also provides remote viewing, and the use of timed email alerts to remind physicians of upcoming appointments.
Phil Regas, Director of CV Imaging/Cardiac Rehab said "With Office Tracker we now use 3 large screen LCD's and have 6 remote PC's that are able to access and make changes to the schedule. The Director can look at the schedule from his office and by using status color changes he can get an immediate understanding of where the work is in relation to the day.
We know we are saving at least one hour per day in moving from a dry erase board to the PC based software. This alone would add up to several hundred dollars in a single month. In addition, we have reduced errors such as writing out the wrong procedure. We also save in paper to print schedules out for other departments, and we save the time it used to take in transporting the paper schedules to each department or individual. We have improved our customer satisfaction by using the new system to update patient families.
Many employees in the organization benefit from using Office Tracker, conservatively---50, but up to 500 if you include all stakeholders who gain from the improved scheduling performance.
The key benefits of Office Tracker to us include better management of room resources, improved clarity of writing out information, remote access to the schedule in real time, color change status updates, and visual interaction with the schedule.
In the past there were times when our hospital had decided to shut a room down but neglected to tell all the users. With Office Tracker we can easily plan for it and place the downtime on the schedule where everyone with a need to know has immediate access.
Office tracker has enabled our hospital to manage procedure rooms in a more effective way, thus making all stakeholders happy.
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