Office Tracker Upgrades
Bring the power of the latest in scheduling technology with Office Tracker version 9.
Great new features, design improvements, more flexibility and several speed and performance enhancements add up to make this the best Office Tracker ever.
Please let us know what you love and what you'd like to see in the future - we're already busy working on the next version.

	Click here to order the version 9 upgrade
	Click here to see the new version 9 Features
	Click here to download the 9.0 Upgrade (Important: Requires license purchase of 9.x serial number and cannot be downgraded so don't try to upgrade unless you've purchased! Call 1-800-257-2120 for more information) To use a free trial, install it on a separate machine, not your active server.
	Click here for upgrade instructions (below on this page)

Upgrading the Windows Server from Version 6.0 or Later to version 9

Important Notes (Read prior to upgrade)
Version 9.x requires a new license to be purchased and both the Server and the Client software to be upgraded. You must upgrade the Server Machine first. You will upgrade the client machines after the server completes its upgrade. If you have a version earlier than 6.0, please contact customer support before attempting to upgrade as there may be some issues with your old database.

Your Server Administrator password and WebViewer log in name and password may revert to the defaults after the upgrade. Once you have version 9 installed and have set new passwords, future upgrades should no longer require you to reset these passwords.

When you upgrade to version 9 from a previous version, the server will automatically begin an upgrade, backup, and rebuild when started. This could take from 10-60 mins. or more depending on the size of your database. Please perform this upgrade during off hours, or understand client users will not be able to connect and share schedules during the upgrade process.

1. Stop the Office Tracker Server then backup your entire OTServer directory to another disk before upgrading.

2. Instruct all client users to Exit the Office Tracker client application. They should not try to connect during the upgrade process.

3. Stop the Office Tracker Server by using the launcher in your Task Bar or by stopping the Office Tracker Server Service if it's running as a service. If you have been running a previous version of the Office Tracker Server as a service (OTSERVER), disable this service first.

Press control-alt-delete and End the process "javaw.exe" if it is still running.

4. Run the Office Tracker Installer by double-clicking it and following the on-screen instructions. The Office Tracker 9 Installer should default to upgrade your existing version. If you wish to add or remove a component, you will have to do this after the upgrade is complete.

5. The Office Tracker Server should start automatically. If it doesn't, select "Start Office Tracker Server" from the launcher in your Task Bar or by starting the Office Tracker Server service in your Services Control Panel.

Important: Upgrading from before version 7
Time Zones Change : If you have Users in a different time zone than the server, you may need to run the Time Zone update BEFORE you upgrade the client machines. Failing to do so can result in events not displaying in the correct time. To run the Time Zone update you will access the Office Tracker Server Time Zone Adjustment page from the machine where the Office Tracker Server is running.

Enter: http://127.0.0.1:8001/Milum/OTPAdjustTimeZones into your web browser on the server machine.

The url above will display the Adjust Time Zones page allowing you to choose each user and time zone and update the user's data one at a time.  The time zones listed are all those available on the server machine and have names such as America/Chicago or US/Central.

Only run this tool on users if they are NOT in the same time zone as the server machine. This tool should only be run once per user after the upgrade and before the user connects to the server via the Office Tracker Windows or Web Clients.

If you have questions about this upgrade process, please contact Office Tracker Support at: 512-469-2967.

Upgrading the Windows Clients From 6.0 or Later to Version 9

Note: User's logged in as "Limited User" accounts, may have to run the installer in “Repair Mode” after the upgrade is complete.

1. The Office Tracker client application should not be running but if it is, Exit the Office Tracker client application. Exit the Office Tracker Alarmer by right clicking it in the Task Bar at the bottom right of the screen.

2. Client users now have access to install from a special web page on the Office Tracker Server. This is under "Client Setup". Instruct clients how to access this page. Each client user will run the Office Tracker Installer and follow the on-screen instructions.

3. Start Office Tracker by selecting Office Tracker from the Start menu.

If you have questions about this upgrade process, please contact Office Tracker Support at: 512-469-2967.

Note: When moving the Office Tracker Server to a different machine, the Administration password and WebViewer Log in name and password will revert to the defaults.

1. Log into the current Office Tracker Admin page via your browser and click the Backup button to make a backup of the current data file.

2. Stop the current Office Tracker Server software by using the launcher in your Task Bar or by stopping the Office Tracker Server service.

3. Make a backup copy of the entire OTServer folder. Store this copy on another disk in case of a problem so you can get back to your data.

4. Install the Office Tracker Server software on the new machine. Note: If you are installing your new server on Windows NT/2000/XP after installing you will need to Stop the Office Tracker service on the new machine before continuing unless you cancelled the auto start option in the installer.

5. Make a new folder named OTServerData on the current Office Tracker server machine.

6. Locate and copy the latest backup file example "otdatafri.xml" or "otdata38437438.xml" in the OTBackups folder to the new folder OTServerData , locate and copy the "OTPSettings" files on your current server to the new folder OTServerData. The "OTBackups" folder will be in the following location. "Program Files/OTServer/ OTBackups" The OTPSettings file will be located at "Program Files/OTServer/Jigsaw/Jigsaw/www/Milum."

7. Move a copy the folder OTServerData to the new server machine.

8. Copy the file OTPSetting from the folder OTServerData to OTServer/jigsaw/jigsaw/www/milum. Copy the file that ends with .xml from the folder OTServerData to the following OTServer/jigsaw/jigsaw/www/milum/import.

9. You can log onto the Office Tracker Admin page after you start the Office Tracker Server to see when the server completes importing the data.

If you move the Office Tracker Server to a new machine and keep the same IP address you do not need to read any further. The Office Tracker client will connect to the new server automatically since the IP address is the same.

10. If the IP address of the new Office Tracker Server machine is different, instruct all client users to do the following:

a. Choose "Preferences" from the Office Tracker Edit menu.

b. Select "Server Settings" from the tabs across the top of the Preferences window.

c. Click "Delete" in the Server Connection area.

d. Click "Yes" when you are prompted and “OK” in the Preferences window to close it.

e. Choose "Identity" from the "File" menu and click the “Connect to Server” button.

f. Enter the new server's IP address when prompted and click "OK" then "OK" again to log on.